Tag Archives: google

Jobs’, Schmidt’s, Otellini’s shady no-poaching agreements | OSNews

http://www.osnews.com/story/26726/Jobs_Schmidt_s_Otellini_s_shady_no-poaching_agreements

A story of rather uncool corporate behaviour. It’s akin to cartels, which tend to also be outlawed in countries (as part of oligopoly-related legislation).

Companies making agreements that result in an anti-competitive environment is just not on. Interesting to see how corporations and people who profess to be all for free markets actually engage in this kind of behaviour, and the only thing that might stop them is getting caught. Not the best example of decent corporate principles and best practise, is it.

And then there’s the whole corporate extortion thing using patent portfolios and cash reserves which was also uncovered as part of the case. Yuck.

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Geek Girls, CEOs and Coffees

Female engineers (and other tech professionals) are awesome. Healthy companies should contain a good set not only for the great pool of talent and expertise but also because of the additional perspective and balance to the work environment that a diverse set of employees in a work place can create. I’ve worked in a number of technical organisations where the techs were all male and the admins were female, and it was just wrong. In others there was a mix, and invariably the more even the mix was, the better the environment. Correlation does not imply causality, but still…

From this week’s news: Marissa Mayer. She’s a 37yo software engineer, and (among many other things) responsible for that clean simple front page of Google. Formerly employee #20 at Google, now Yahoo’s new CEO. In addition, she and her hubby are expecting their first child, and those two facts were announced on the same day. She intends to only take a few weeks off and actually work while away – as a parent, I’m somewhat intrigued by that seemingly simplistic perspective (I am mindful it’s only the media reporting) on an event that’s going to turn one’s world up side down, but I do agree that becoming a parent does not by definition disqualify you from running a company! Who knows how they’ll arrange things… perhaps the father will stay at home, perhaps Marissa will bring the baby to work and breast feed on demand. Why not? In essence, none of what they decide is really our business, but I do believe openly discussing options (in general, for everybody) is good. It is relevant whether and how companies enable and support parenthood, should people choose to become a parent.

Of course these important choices and options are not restricted to women. As a father, I’ve chosen to arrange my work hours in such a way that I can often pick my daughter up from school and have plenty of time available to spend with her. Part-time work and flexible work hours are important factors, seriously enabling a huge extra group of people to work or even just maintaining a healthier lifestyle. I’ve found that some companies enable that kind of arrangement, while others effective make it impossible. And sometimes, it’s easier to just start your own business and organise things “right”.

But getting back to the “geek girls” topic… fellow Brisbanite Miriam Hochwald started Geek Girl Coffees some years ago, and her initiative has spread to global range since. It’s a great supportive network, encouraging young women to pursue and persist in technical studies and professions. Horay to inclusive and supportive study and work environments!

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Outsourcing your Public Presence

Many companies and organisations, large and small, now only interact with people through sites like Facebook and Google+. That is, no longer do they have blogs and other items on their own site that allow comments and other forms of interaction. For example, one of my local radio stations (ABC 612 Brisbane) posts links and items on their Facebook page, and while I can still send them an email, essentially all the interaction with the program makers and other listeners happens in the Facebook threads. I find this a very troubling development.

Let’s look at what the drivers are. Very simply, an external service provides convenience with less internal effort, so it saves money (many companies don’t have any web skills internally at all). Users can share posts easily with their connections, and thus an organisation possibly gets wider exposure. I understand all that, but what are the consequences of this development?

As a sideline – there’s also a perceived advantage for the user, and that is that they’re not handing over their name/email and possibly other information to so many companies – instead it’s concentrated with a few, and that makes users feel more comfortable and in control. Whether they are actually (in control) remains to be seen, as it provides information behemoths like Google and Facebook with even more ways to profile people and tie things together. What are the long-term consequences of that?

While in the case of Google+ you can get your data out, that only applies to a fairly limited recent range of time. Last time I tried, I could only export my items from the last 60 days or so. Posts prior to that were actually completely gone. Not the kind of public record a company looks for, is it? Historical threads can be quite important, particularly when people search for topics that you’ve been involved with. Even a long time later, such links provide an important source of traffic and potential business, and also support the ongoing public image. Facebook basically just owns your data, but at least it doesn’t have a limited lifetime. That is, as long as that’s what Facebook decides to do with it. Either way, you’ve handed over a lot of control, in return for some convenience, but definitely with negative consequences for you and those add up over time, even if the provider does not disappear or decides to do things with your data that are not to your benefit.

Are there alternatives? Disqus appears to be doing well. It takes care of the registration/login tasks and handles the comment process for posts, but it integrates with an existing website or blog system. I do like this approach better as it doesn’t shift your existence (in terms of the URL where users go) to an external site, but nevertheless there’s still a risk, the provider can go away at some point. Where is your data (user contacts, comment threads), can you still access it, can you get it out, and then can you do something sensible with it to not loose this rather valuable historical asset?

While pondering this article I thought of Greg Gianforte, founder of RightNow technologies and author of the book “Bootstrapping Your Business” which Upstarta gladly recommends as many of the concepts are closely aligned. I’ve met Greg when I organised a conference in the US, his story is pretty interesting. He bootstrapped RightNow in 1997 and the company went public in 2004. What RightNow has been doing was quite pioneering, they allowed companies to outsource much of their customer interaction (support tracking system, online helpdesk, feedback forms, etc) while keeping the original branding. So it was a hosted, branded, service. As you can see, Disqus is doing something similar, but just for comments. While not many of the public would have heard about RightNow, they did really well and helped many companies deliver customer service – a typical business-to-business service. We’re not talking small fry, by the way: huge multinationals such as Proctor&Gamble use them. Their current range of services is extensive, so you can just imagine how they can really enable companies, but… at the same time really tie them to this service.

Late 2011 the company was acquired by Oracle Corp. What will happen now? Oracle has bought out many other players in the Enterprise Resource Planning (ERP) and Customer Relations Management (CRM) sphere. Typically the clients get absorbed, and the original products disappear. Naturally the exact flow differs per company and product/service. However this ends up though, will it be good for the clients? I doubt it. They had a service they liked, and now they’re going to have to adapt to a new environment, or leave.  Do they even have that freedom? Imagine the huge cost of migrating to another provider (with similar risks) or taking the services in-house. But who pays for the changes if they stay? Business processes would need to change either way. I realise it is a very rough picture that I’m drawing, but the crux is this: these businesses are now highly dependent on the external service, so the extent that they get high costs forced upon them in order to survive – and if they can’t afford it, bye-bye company.

This flow of events is entirely typical, companies make business decisions that are entirely valid at the time. They outsource tasks that are not part of their “core competencies”. Even looking towards their future, with some attention to the possible risks, the decisions appear to make sense at the time. Yet the companies get bitten later, so something  has happened and that is the kind of thing that Upstarta loves to investigate. Were the choices correct, were the risks fully understood, and the consequences considered? It keeps happening to big seemingly smart companies, in different contexts (Dell computers getting slowly eaten by AsusTek: first they produced some components for Dell, then mainboards, then complete systems. And then it went directly to market with its wares, bypassing Dell).

In case of Dell/AsusTek it’s a typical example of disruptive business, but it’s interesting as well as disconcerting to observe this in the context of these critical services such as a company’s interaction with its own clients. Is that, perhaps, too much risk to take?

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Google Fails 36% Of The Time

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